Privacy Policy

Last Updated: February 24, 2026

ShovelBids ("we," "us," or "our") operates the ShovelBids.com website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide to Us

For Customers (Property Owners):

• Account information: name, email address, phone number, password
• Property information: street address, city, state, ZIP code, geographic coordinates
• Service request details: job type (driveway, sidewalk, etc.), property type, equipment needs, preferred timeframe, and any notes or special instructions
• Communications: messages sent through our platform to service providers

For Clients (Service Providers/Shovelers):

• Account information: name, email address, phone number, password
• Business information: business name, contact person, business license number (optional), website URL, business description
• Location information: business address, city, state, ZIP code, geographic coordinates, service radius
• Financial information: account balance, transaction history on our platform
• Communications: messages sent through our platform to customers

1.2 Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent on pages, click patterns
• Session information: login times, last activity
• Location data: derived from addresses you provide and used to match customers with nearby service providers

1.3 Information from Third Parties

• Google Maps/Places API: address verification and geocoding services
• Payment processors: transaction confirmations (we do not store complete payment card information)

2. How We Use Your Information

• To provide the Service: Matching customers with service providers, facilitating communications, processing bids and job assignments
• To process transactions: Managing client account balances, processing engagement fees, maintaining transaction records
• To communicate with you: Sending notifications about bids, job status updates, account alerts, and service announcements
• To improve our Service: Analyzing usage patterns, troubleshooting issues, developing new features
• To ensure safety and security: Preventing fraud, enforcing our terms, protecting users
• To comply with legal obligations: Responding to legal requests, maintaining required records

3. How We Share Your Information

3.1 Between Platform Users

Critical Disclosure: When a customer submits a service request, the following information is shared with service providers (clients) in their service area:

• Property address and location
• Job details (type, size, timeframe, notes)

When a client places a bid that is accepted, additional information is shared to facilitate the job, including contact details for communication through our messaging system.

3.2 With Third-Party Service Providers

• Hosting providers: To store and serve our application
• Google Maps/Places: For address verification and mapping services
• Payment processors: To process financial transactions
• Email service providers: To send transactional emails and notifications

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Retention

• Account information is retained while your account is active and for 3 years after account closure for legal and business purposes
• Transaction records are retained for 7 years for tax and legal compliance
• Chat messages expire and are automatically deleted after a period defined in our system settings
• Service request data is retained for 2 years after completion for dispute resolution and service improvement

5. Your Rights and Choices

5.1 Access and Correction

You can access and update your account information through your profile settings at any time.

5.2 Account Deletion

You may request deletion of your account by contacting us at Hello@sbaiguys.com. Note that we may retain certain information as required by law or for legitimate business purposes.

5.3 Communication Preferences

You can manage your notification preferences in your account settings. Note that certain transactional communications (e.g., bid notifications, payment confirmations) cannot be disabled while your account is active.

5.4 California Residents (CCPA Rights)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the "sale" of personal information (note: we do not sell personal information in the traditional sense, but sharing data with clients may qualify under CCPA's broad definition)
• Non-discrimination for exercising your rights

6. Communications and Marketing

6.1 Opt-In to Communications

By creating an account on ShovelBids, you expressly consent to receive communications from us, including:

• Transactional emails: Notifications about bids, job status updates, account activity, and payment confirmations
• Service announcements: Important updates about platform features, policy changes, and maintenance
• Marketing communications: Promotional offers, tips, and news about ShovelBids (you may opt out of these)

6.2 Managing Your Communication Preferences

You can manage your notification preferences in your account settings. Please note that certain transactional communications essential to your use of the Service cannot be disabled while your account is active.

6.3 How to Unsubscribe

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at Hello@sbaiguys.com.

7. Data Security

We implement reasonable security measures to protect your information, including:

• Encrypted password storage using industry-standard hashing
• HTTPS encryption for all data transmission
• Access controls limiting employee access to personal data
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Age Requirement and Children's Privacy

You must be at least 18 years of age to create an account or use ShovelBids.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not:

• Create an account on ShovelBids
• Provide any personal information to us
• Use any features of the Service

If we learn that we have collected personal information from someone under 18, we will delete that information immediately and terminate the associated account. If you believe we have collected information from a person under 18, please contact us immediately at Hello@sbaiguys.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ShovelBids
Email: Hello@sbaiguys.com